Grievance Procedure

Legal Aid and Defender Association, Inc. – Civil Law Group provides legal assistance in civil matters to people who cannot afford the assistance of a privately retained attorney. LAD does not charge attorneys’ fees to its clients however, LAD can only assist those people who are within certain guidelines that are set by LAD funding sources. LAD is also prohibited from handling certain kinds of cases due to by priorities established by this office.

If you believe that you have been denied legal assistance improperly or if you are dissatisfied with the legal services you have received from LAD, there is a procedure you can use to register your complaint. You will not be penalized or retaliated against in any way for making a complaint. If you have a complaint, telephone or write to:

LEGAL AID & DEFENDER ASSOCIATION, INC.
Civil Law Group
613 Abbott Street, Ste. 630
Detroit, Michigan 48226
313.967.5555

LAD provides its services on an equal opportunity basis and does not discriminate on the basis of race, color, religion, sex, sexual preference, marital status, age, handicap status or any other basis prohibited by law. A person who believes that they have been the subject of discrimination may file a grievance using the information listed above. The Michigan Department of Civil Rights and Federal civil rights offices are also available to receive complaints alleging unlawful discrimination.